Rustic Canyon

HyperQuality is an independent auditor of phone calls, email, and chat communications between the contact center professionals who represent a company and that company's customers and prospective customers. Whether agents are in-house or out-sourced, domestic or off-shore, or any combination thereof, HyperQuality is structured to cost-effectively evaluate every person who represents a company and then report the results of those evaluations to managers, supervisors and the agents themselves on a daily basis. HyperQuality believes the performance of a company's contact center agents in meeting or surpassing customer expectations is critical in determining whether that company fails or succeeds and thrives. By delivering daily reports with actionable recommendations, HyperQuality helps contact center professionals become better at their jobs every day.